Customer Reviews

Dallas, TX

My review of Trowell & Turner is long overdue. The problem with my car was probably unlike most issues they encounter. It would randomly shut off while I was driving and then restart or run normally again for no apparent reason. The problem was completely intermittent and extremely difficult for them to duplicate. When I first took the car to them, they could not immediately reproduce the problem. But instead of giving up, they continued researching, testing, and investigating. They replaced several worn components that legitimately needed replacement, and based on their testing, each time they honestly believed the problem had been corrected. The frustrating part was that the car could be test driven for 15, 20, or even 30 miles without a single issue occurring. Then I would pick it up, drive out of the parking lot, and the car would stall again, twice before I even got out of the parking lot. This happened several times. I am convinced that most repair shops would eventually have handed me the keys and said, "we can't find the problem... good luck". That is absolutely NOT what happened at Trowell & Turner. They persisted, and persisted, and persisted until they found the answer. The breakthrough came when Jose, the mechanic working on my car, asked me to sit in the driver's seat and show him exactly how I positioned my feet while driving. That detail solved the mystery. Over approximately 10 years of driving the car, my left foot, because of where I naturally rested it, had gradually worn through an important wiring harness underneath the carpeting and insulation near the firewall. This created an intermittent short that occurred only when the car was being driven the way I drive it. I'm 6'-2" tall, and Jose and the other technicians who had test driven the car were shorter than I am. Their feet simply did not rest in the same position as mine, which is why they could drive the car for extended periods without ever experiencing the problem. At one point, they even delivered the car to my home, believing the issue had been resolved. As I backed out of my driveway to return the driver who had delivered it, the car stalled again, now with a witness sitting next to me to confirm that the problem was exactly as I had described. But they still didn't give up. Jose and the team were determined to find the problem and correct it, no matter how difficult or unusual it was. I have never experienced that level of diligence, persistence, and commitment in the automotive repair industry. I am convinced that no other repair shop in Dallas would have gone to the links they did to solve this problem. Trowell & Turner has earned my complete confidence and my business for life. I will recommend them without hesitation to my friends, family, and anyone looking for an honest, knowledgeable, and exceptionally persistent automotive repair shop. Thank you to Jose, Brian, Terry, Brandon and everyone at Trowell & Turner for refusing to give up when most others probably would have. Jeff Gilbert

Jeff

Dallas, TX

They diagnose everything Fast service Got great results

Crystal Charity

Dallas, TX

Been using these guys for years. I wouldn’t use anyone else in the DFW area. In a day where customer service is non existent, they shine! These guys treat you like family.

Kirk Farris

Dallas, TX

Had been away for a while, and I was thrilled to learn Trowell & Turner was still around. Needed their help, and they delivered big time. As they always had before. A/C problem in July equals a huge problem, and they fixed it fast, and they fixed it right and at a good price.

Al Gilbertson

Dallas, TX

These Guys are.on point in all directions. They know their business and do a FINE JOB AT IT. KEEP UP THE AWESOME SERVICE ESPECIALLY Y'ALLS WORK.

J P

Dallas, TX

What I’ve loved: All the reviews about sincerity and helpfulness are true. It’s strange.

Joseph A

Dallas, TX

Have had a great experience here. This shop is clean and well-organized, which already says a lot. The staff is professional, easy to talk to, and will keep you updated throughout the process so there's no surprises. You can tell they take pride in their work. Definitely a place you can trust with your vehicle.

Harry Barajas

Dallas, TX

Great, down to earth shop that will not over charge you or try to sell you on something that you do not need, great pricing as well, will not break the bank trying to get your car back on the road :)

Shea Davis

They are professional and trustworthy! I would highly recommend Trowell & Turner for your vehicle needs.

Crystal Gomez

Solid spot. They got my Audi in on short notice for an inspection and overall check. They also gave me a ride to and from my office about a mile away. Brian and Brandon were both great, very friendly and easy to work with.

Destin

Trowell and Turner is my trusted go to mechanic. They have saved me many thousands $ and headaches. They are the most knowledgable all around for any car make...they are not cheap but are fair and you will know that its done right by intelligent and honest people. They are a rare business now a days....thanks guys!

J Vonarx

Honest and Great Mechanics. Took my Lexus to 3 places to diagnose a noise. It was mis-diagnosed at all but TT. And even before they got it right they did replace a part that did not fix the issue and would not let me pay so I brought it back and they nailed it. These guys are my only mechanics now.

Mark Kessel

I've been bringing our cars to Trowell and Turner for years, and these guys never let me down. They are honest, reliable, and fast - you won't find that kind of service and quality at other places in Dallas.

Erin Venza

I’m glad my car issue occurred near them. It’s hard finding a honest car shop to trust when you’re in desperation. You just got a loyal customer in me. Thank you for the first class service and fair pricing!

Henock Beyene

These guys have done a nice job for us. They are mechanics and not techs that just replace things until it is fixed or you are broke. They give good opinions on options, communicate clearly, and have done exactly what they said they would. Dallas needs more shops like this. I recommend them without reservation. Terry, Brandon, and the whole crew are good people.

Wendell Mullins

Brandon was helpful, respectful, and transparent. Great service—highly recommend!

Hallie Green

Came in with a busted 20+ year old vehicle, and I left with a job (and my vehicle repaired for less than I expected). While I can't promise you a job—it was out of pure chance that Brian was friends with someone in my field—you can trust your vehicle here. Trowell & Turner is truly a Mom & Pop's shop that prides itself on great service and repeat customers.

Andrew D

These guys are awesome! Saved me from buying a lemon. They go out of their way to help. Nobody does this anymore.

Alan Comtois

Absolutely Outstanding Experience – Jaguar F-Type Owners, This Is the Place! I cannot say enough good things about Trowell & Turner Automotive. They were absolutely outstanding in every way. From the moment I walked in, I was greeted with kindness, honesty, and professionalism. I brought in my 2016 Jaguar F-Type for an oil change and not only did they do a phenomenal job, but they also treated me like family. Their team went above and beyond with customer service. The level of care, transparency, and integrity they bring to the table is something you rarely find in this industry. The pricing was incredibly fair—far better than what the dealership quoted me—and they never once tried to upsell or push anything unnecessary. If you have a Jaguar, this is where you need to take it. Seriously. Their knowledge, respect, and attention to detail are unmatched. I left with my car running like a dream and peace of mind knowing that I’ve found a shop I can trust. This is now the only place I will take my car. I wholeheartedly recommend Trowell & Turner to anyone who wants top-tier service, fair pricing, and a team that treats you like more than just a customer. They have my full trust, and I absolutely love this place.

H S

Wow. I only wish there were a place like this near me—where do I even begin? My partner and I own a 2009 E-450 ski shuttle that was converted into a mild-weather RV. Before a planned trip to Texas, we spent a month trying to get the cab AC fixed in our hometown. But with limited availability and other hurdles, we eventually had to hit the road without it and figure things out along the way. When we arrived in Dallas, we made a few calls and were eventually recommended Trowell & Turner—and thank goodness we were. We were on a tight schedule, just passing through, and they still made room for us. They got us in the same day. Diagnosed the issue. Ordered the part. Picked it up. Offered us a place to park overnight. Offered to drive us anywhere we needed and pick us back up. And even insisted we take a floor AC unit to use with our generator overnight. And somehow, this still isn’t the best part of the experience. Where they truly shined was in their honesty, communication, and care. The mechanical explanations were clear and thorough. They laid out the pricing transparently—with actual numbers, not vague estimates—and everything was more than fair given the work and parts required. We felt completely informed and respected throughout the entire process. If you’re someone who doesn’t know a lot about vehicles or if you just need a place you can trust to get you back on the road, this is that place. I’ve never experienced such genuinely helpful, kind, and trustworthy service in any industry. I cannot believe the luck I had to find these amazing folks. Hats off to every single person at Trowell & Turner. If I’m ever within five hours of them and need anything for a vehicle, I’ll make the trip without hesitation. I've already called everyone I know in the area to tell them about this place and this is the first Google review i've left for a company without being prompted to. They’ve earned a deep level of trust that’s nearly impossible to find.

Chucky Bennett

Very nice, respectful people. Great communication!

Meghan Buck

Terry and Brian are very honest and do phenomenal work over at this shop. I got recommended to them by a friend and I could tell in the first 10 minutes of talking to them about my car that they are good shop, doing honest and clean work. They don't cut corners and keep it very real with you when it comes to costs and how long something will take to fix, and they even offered to give me a ride back home after dropping off my car. I'll be coming here for any future car work.

Kosta

Excellent service! After a bad experience at another mechanic (Autoscope) for my classic european car, Terry and Brian communicated with me prolifically and provided me options and fixes that the other mechanic wouldn't. Not only that, the rates are reasonable and they were quick. I think I have found my new mechanic for life. Thank you Trowell & Turner!

Preston Kelly

Such a great experience!! I saw the amazing reviews of other women having great luck with this shop for transparency. Not only was I treated like just any regular guy bringing his car in but it was such a welcoming atmosphere where you felt like you were apart of their family business-even if only for an hour or two! I had recently gotten my yearly service/oil change at the VW dealership and had a big list of items that needed to be done. I decided to reconcile this list by having diagnostics also done here and what a huge difference. Not only were the ?urgent items? as listed by the dealership not urgent, but they also weren't necessary. The owner took the time to explain that ?if it were my car I wouldn't worry about these yet? understanding that a large car expense is the last thing anyone needs. Noting that I should keep on eye on it and come back if it's becomes an issue. And an item that VW said ?not as important?, was the one item this shop recommended to do. Keep in mind the quote from VW was over $5000 (I had no check engine or warning lights on either) & the diagnostics here were $85. He even showed me where the issue was in the car visually so I could understand better-helpful when relaying this information to my dad lol. I also was able to work remotely while waiting which was super convenient. Going forward, if I have any issues with my car, I know exactly where I'm taking it. Had a great experience and would recommend this auto shop.

Lauren Knuston

Was referred here by another shop. Upon opening the door Brian was already being his friendly and funny self. I have a car that most people don't want to work on 1985 Oldsmobile 98 regency. Explained problem to Brian and he immediately asked his mechanic what he thought. Long story short came out with a custom fitted complete gas line system. And I am pleased as punch. THEY HAVE EARNED MY BUSINESS THROUGH BEING AND DOING THE BEST WORK POSSIBLE. HATS OFF TO YOU ALL.

Richard David

Brought in my truck today for service and had a great experience at Trowell & Turner. I would recommend anyone to bring their vehicle here for anything.

Halcon De La Sierra

I work down the road and I locked my keys in my car. They were so nice and helpful and were able to get into my car even though it was old and the lock buttons didn't want to work. They left no damage and double checked with me to make sure it was all good. Thanks especially to Bryan for being super nice even with my stubborn car.

Allie D

If you are looking for quality work at reasonable prices this is the place to go. Everyone that I talked to here was incredibly kind. As a woman coming in with car issues, we all know how that feels. This place never made me feel like they were lying to me about anything and they were completely upfront about everything. Back story: My truck started leaking oil around the oil pan area in April 2024 and only realized it when I took it in for oil change. Toyota let me know it was likely oil pan needing to be resealed but could not confirm without diagnostic. I ended up taking to a mechanic my father knows, and the guy ended up resealing that pan 3 times and it was still leaking. Then I decided to take to Toyota to diagnose and they pretty much said the same thing and told them to move forward with work. Upon them removing oil pan they said that it was a bigger problem, a $6k problem. On top of that, because my vehicle was worked on prior with other mechanic, they said my still valid warranty was voided. They ended up charging me $700 because they still removed and put back oil pan and didn't solve my problem. I was referred here by Love Field Auto since they couldn't do the work Toyota was telling me it needed. I explained my problem to Terry and he so kindly listened to me. Without even taking apart my truck they said it is one of two things and these are the prices (much less than Toyota and different issue than Toyota had stated). It ended up being rear main seal and on top of that Terry called the warranty company and was able to get it covered along with another issue they found resulting in me paying almost nothing. This place is the best!

Norma Ayala

Can't believe I've never left them a review! I've been going there since 2019, and they're the most honest, experienced, trustworthy, and thorough mechanics! I can always trust them to do the job right and charge prices that are more than fair. Everyone knows that a mechanic that you can trust is hard to find. They are always friendly and communicative. Terry remembers me by name when I call, and we have started taking both cars there even for oil changes because when we go anywhere else, we aren't sure that we're being dealt with honestly when it comes to the maintenance that might be needed in the future. Highly recommend!!!!!!!!

Susan Williams

I went in today to get my car checked up. As a young woman it can be difficult to trust that you're being told the truth for automotive repairs, here I felt no such thing. They treat everyone with respect and kindness.They explained everything to me in great detail and took the time to get to know me too. I was stuck there for a couple hours because I live pretty far from the shop. They accommodated for me, made me feel welcome, and got a few laughs from me too. I highly recommend this place, a great team who know what they're doing :D

Sigh

Great shop to fix it right the first time. Honest and dependable

Eric Grundelman

I have a Lincoln contential that I took to the dealership and they wanted 5,000 to fix it. I had heard about Trowell and Turner so I had it towed there and they fixed it in 1 day and the price was very very fair and no where near 5,ooo. I highly recommended them. Great people!!!

sheryl silver

These guys do really good work normally have you out and about 4 to 5 hours

ISAAC MOORE

I recently visited Trowell and Turner for some much-needed car repairs, and I was thoroughly impressed with the service I received. From the moment I walked in, the staff was welcoming and professional, ensuring that I felt informed and comfortable with the process. The mechanics were highly skilled and transparent about the work needed, providing a detailed explanation and fair pricing. Not only was my car fixed in a timely manner, but the quality of the work was top-notch, and my car has been running smoothly ever since. I appreciate the honesty and integrity of this shop and would highly recommend them to anyone in need of reliable auto services.

maiya m

As someone who likes to do my own work on my cars it isn't often I pay others to do so, but when the task is too big or I'm out of time I know I can trust Trowell & Turner with my vehicles. They are a trustworthy mechanic shop in Dallas Love Field area and have done lots of work to multiple of my vehicles.

Tx Spurs

Recently, while driving through Dallas my car broke down off of 35. After a quick google search coupled with the guidance of the tow truck driver. I sent my car to Trowell and Turner. Best move I could've made. Upon arriving at the shop, I was met by the friendliest group of guys I've ever met. They checked my car out and found a faulty water pump. They explained what caused the pump to fail and what it would take to fix it. My entire bill was explained upfront. Further, when they began looking for a replacement water pump, they called multiple vendors right in front of me so I heard what the parts costs. They were beyond helpful. I turned down multiple offers of lunch or a ride down to whataburger. I have not had an experience like this before. I highly recommend this shop! A++

Frank Resnick

Larry, Brian, Senior and the whole team at Trowell & Turner continue to be simply Awesome!! Courteous, Knowledgeable, Experienced & Efficient. Today I brought in a 2019 Dodge Durango for a pre-purchase inspection and they thoroughly checked everything out and brought to my attention areas of concern that I was able to take back to the bargaining table. They are Fantastic!! I will always bring my vehicles to Trowell & Turner Automotive....Period!!

Shauna Francis-McMurray

Being a female, I am weary of being taken advantage of when taking my car to get worked on. Terry Harding was able to tell me what was wrong with my car and how it could cause other issues if not fixed in terms I completely understood. He did not try to sell me things I did not need and my expenses were very reasonably priced. I will definitely be bringing my car here again whenever I have any issues. Great customer service.

shannon anderson

Honest, kind and fair pricing! They've earned a forever customer. Won't take our car anywhere else from now on!

Mandy Moore

Far and away the best auto experience I've had. Incredible customer service. Everyone I spoke to was very kind and helpful.

mason staatz

We stopped there because our red Subaru's wheel was loose and they helped us without hesitations. and it might have seem like it was a small work.But my dad was grateful because they were very kind. Thank you guys!

Nahomy 022

They helped save us a lot of money. These guys actually care about the customer and not just getting as much money out of you as possible.

Miguel Vargas

Great work, and overall honest. Highly recommend T&T for all your vehicle needs.

Unknown

I give Trowell & Turner my highest recommendation: I would tell my grandmother to go there. It's a great team of mechanics that know what they're doing and very reasonably priced. Honestly, the technicians seem pretty happy to be there as well! I brought my car in for "a noise", and they knew right away what the issue was which tells me they are very experienced.

Jill H

Very good Automotive Shop my daughter took car in for service Terry looked over vehicle and took the time to call me and explain everything that needed to be done in detail. Terry is very professional i highly recommend this shop !

Steve Michel

The mechanics here have been very honest and reliable, and that's a hard thing to find these days.

Alan D

Brian and his team are people of integrity. It was my absolute PLEASURE doing business with them. if you are looking for a honest business, you should come here for all their car needs. They will take great care of you.

Stan Bonham

The guys are super helpful and very kind and professional. They go above and beyond to help their customers. I highly recommend Trowell & Turner Automotive!

Brenda Howard

Fair prices, honest and transparent.

Maggie Gray

These guys are the best! We asked them to take a look at some cars we were thinking about buying. They made all the difference. Such a great group of guys!!

Herb Newton